As technology improves at a fast rate and becomes more complicated for the average user, companies and individuals will rely even more heavily on experienced Computer Support Specialists.
These professionals will use their expertise in order to diagnose and resolve technological issues that users may be having.
Continue reading below if this type of career interests you and you feel you have the passion to begin a career as a Computer Support Specialist.
Below you will find information regarding education requirements, a general job description, wage and salary information and the future job outlook for this profession.
Education Requirements to Become a Computer Support Specialist
The education requirements to become a Computer Support Specialist will depend on the type of employer a candidate wishes to work for.
For the most part, employers seek candidates who have some type of formal education.
Candidates who want to become a Computer Support Specialist have the option to attend a certification program, an Associate’s or a Bachelor’s program.
Students in a Bachelor’s program will benefit from studying the following majors: Information Systems, Computer Engineering or Computer Science.
Some candidates may qualify to become a Computer Support Specialist if they have a Bachelor’s degree in a non computer related area but have the necessary technical skills to perform the job.
Candidates entering an Associate’s program should begin a degree that emphasizes on a computer related curriculum.
For some jobs, candidates may qualify for positions if they have experience using a variety of computer software and hardware systems as well as the appropriate certification.
Candidates who don’t a computer related degree but have the necessary experience to find a job will benefit from taking a certification exam.
A certification shows employers that a candidate has the adequate skills and knowledge to work with computers.
Certified candidates with no formal education may be able to qualify for entry level positions.
Computer Support Specialists should also have some inborn skills in order to be successful in this career.
Employers look for candidates who have stellar communications skills because of their constant work with other personnel and clients.
In addition, Computer Support Specialists should have strong analytical and problem solving skills.
Computer Support Specialist Job Description
Computer Support Specialists use their technological expertise to help individuals and organizations with information technology support and advice.
These professionals may work for a variety of organizations including computer software or hardware companies or a help desk service business.
There are several ways a Computer Support Specialist will communicate with other personnel, clients and employees.
They may receive concerns or requests via email, in person or by phone.
Some companies require employees to submit tickets or open a case requesting information technology advice and support.
After receiving an inquiry, a Computer Support Specialist will run an automatic diagnostic program in order to resolve any issues.
After finding a diagnosis, a Computer Support Specialist will develop a treatment plan and implement it.
In addition to repairing any hardware or software issues, these professionals will also provide maintenance work.
Maintenance work requires Computer Support Specialists to monitor and observe Wide Area Networks (WAN), Local Area Networks (LAN) and other related systems.
A Computer Support Specialist may also arrange and write training manuals to teach employees how to use hardware ad software applications.
Computer Support Specialist Salary and Career Path
The Bureau of Labor Statistics reports that the national median wage for Computer Support Specialists was approximately $43,450 per year.
The salary range during that same year was approximately $26,580 to $70,750 per year.
The exact wage for a professional in this field will depend on the industry they work in, geographical location, years of experience and level of education.
The employment outlook for Computer Support Specialists is expected to grow faster than average through the year 2018.
Employment opportunities for these specialists are expected to increase by 14 percent throughout this time.
This expected growth is attributed to the popularity of and increased use of technology by both individuals and organizations.
Industries that will experience the most growth include computer system design, data processing, software publishing, management, scientific, health care and technical consulting.
Experienced Computer Support Specialists will be needed to resolve advanced and complicated technological problems as technology grows more complex.
Candidates with a bachelor’s degree, relevant experience, communication and technical skills are more sought after by employers.